New Web Conferencing Appliance Designed for Remote Support and Help Desk Applications
TurboSupport offers all the features that Remote Support and Help Desk departments require, including:
- Remote Support - Take control of customers’ computers with one click - transfer files, reboot remote computer.
- Mini Web Meeting - Invite multiple participants to resolve difficult issues collaboratively
- Remote Access- Access office or home computers remotely, from anywhere.
- Remote Monitoring- Monitor employees’ desktops without interruption.
- Web Training Seminars - Fast access for attendees, five seconds to join, easy to use, operates in the browser.
- Advanced
Neobits Inc., a distributor of small business communications systems, was instrumental in developing the Remote Support feature set, at their customer’s request.
"We are very excited about the new Remote Monitoring feature set available in RHUB’s TurboSupport appliances,” said Arvind Goel, President of Neobits. “We can now perform updates centrally, and maintain and support our employees' computers without interruption. TurboSupport also gives us the ability to prevent unauthorized use of desktop systems, and we can record computer activity if we choose to."
TurboSupport appliances are available in configurations that meet the needs of any organization:
- TS 100: 1 to 2 concurrent support sessions and access to a maximum of 100 remote PCs.
- TS 300: 2 to 10 concurrent support sessions and access to a maximum of 300 remote PCs.
- TS 700: 5 to 50 concurrent support sessions and access to a maximum of 700 remote PCs.
- TS 900: 10 to 500 concurrent support sessions and access to an unlimited number of remote PCs.
TurboSupport is the latest innovation in RHUB’s comprehensive line of Web conferencing solutions. RHUB specializes in On-Premise Web conferencing appliances that give users complete ownership and control of the hardware and software. On-premise appliances offer significant advantages over hosted solutions, including:
- lower Total Cost of Ownership;
- enhanced access security;
- no IT support required;
- integration features to enhance usability within customer environments; and
- customization opportunities.
RHUB’s On-Premise Web conferencing appliances are available in capacities that serve SMBs to global enterprises, and come with a one-year warranty for hardware and software. For a full listing of TurboMeeting and TurboSupport appliances and specifications, visit http://www.rhubcom.com .
Web Conferencing and the Environment
Organizations today recognize the advantages of incorporating environmental and social responsibility into their business models. Integrating “green” thinking into their operations translates to environmental benefits, operating cost reductions, more productive and satisfied employees, and an improved bottom line. Web conferencing is inherently green. It offers significant environmental benefits by performing as a substitute for business travel and by facilitating telecommuting – both of which reduce energy consumption and greenhouse gas emissions.
About RHUB Communications
RHUB is a premier provider of on-premise Web conferencing, remote support and remote access appliances, based on the Company’s TurboMeeting software, that meet the needs of any organization. The Company’s end users total over 8,000 in a variety of market segments including services, manufacturing, and government. RHUB’s on-premise Web conferencing appliances focus on criteria of the highest importance to users: ease-of-use, affordability, security, control, and reliability. RHUB’s breakthrough View-Only technology enables users of any platform to join meetings by a browser, requiring no download. With a small footprint, and power draw of only 4.5 watts, RHUB’s on-premise Web conferencing appliances are the perfect choice for organizations seeking to improve their environmental credentials. RHUB is privately-owned and headquartered in
All trademarks are the property of their respective owners.
CONTACT:
Larry Dorie
RHUB Communications
888-633-8155
pr@rhubcom.com
Judy Plummer
Liquid Communications Group
(831) 335-4937
judypr@sbcglobal.net
On-Premise Web Conferencing Appliance Proves to be Most Cost-Effective Communications Solution
Santa Clara, CA, November 12, 2008 — RHUB Communications, Inc. (RHUB), a premier provider of Web conferencing solutions, announced the successful implementation of the company’s TurboMeeting Web conferencing appliance at Nova Tool and Mold Inc. Nova is a Canadian manufacturer of molds, prototypes, and fixtures. The company purchased TurboMeeting from RHUB’s Canadian Distributor Partner, Monsoon Networks. The Monsoon/Nova deployment of TurboMeeting exemplifies the advantages and cost-effectiveness of on-premise Web conferencing, where the customer owns and controls all aspects of Web conferencing.
Mold and tooling manufacturing is very precise and demanding. To avoid expensive errors and rework, design specifications must be absolutely correct before production commences. Prior to TurboMeeting, Nova project managers would drive or fly to visit clients, bringing a laptop with designs and engineering specifications to review, and returning with approval to proceed. With clients around the world, Nova recognized that it needed to minimize the costs and time associated with business travel in order to stay competitive. At Monsoon’s recommendation, Nova selected RHUB’s TurboMeeting Web conferencing solution. TurboMeeting is an on-premise appliance which is owned and controlled by Nova, and installed at Nova’s headquarters in
“TurboMeeting has allowed us to stay in touch with our customers worldwide, both spontaneously and in structured meetings,” said Alex Toldo, Program Manager for Nova Tool and Mold. “With TurboMeeting, we have achieved significant cost reductions by reducing the need for on-site visits. In fact, TurboMeeting paid for itself in the first month.”
Prior to TurboMeeting, Nova had used several hosted Web conferencing services – all with unforeseen drawbacks. Attendees were frequently unable to connect to meetings due to firewall and internal IT security features, necessitating IT help and causing meetings to start late. Nova also discovered some unpleasant surprises when the monthly bills arrived because hosted services often include “hidden” costs based on frequency, duration, and enhanced services.
Based on Nova’s experiences with other Web conferencing options, the company came up with several criteria for their ideal solution, all of which were met by TurboMeeting:
- Cost certainty – yet affordable and scalable
- Web-enabled and accessible anywhere
- Easy-to-use for both host and attendee
- Requiring absolutely no IT support to be connected to a meeting
- Ability to whiteboard, annotate, and record a meeting
- Ability to switch from interactive to seminar mode
"With TurboMeeting, we can quickly and easily conference multiple people in widely dispersed locations for real-time collaboration,” added Alex Toldo. “Especially important for us is the whiteboard feature, which lets us conduct virtual brainstorming sessions with full annotation capability.”
RHUB offers a complete line of Web conferencing solutions, specializing in on-premise Web conferencing appliances. On-premise appliances give users complete ownership and control of the hardware and software, and offer significant advantages over hosted solutions, including:
- Lower Total Cost of Ownership
- Enhanced access security
- No IT support required
- Integration features to enhance usability within customer environments
- Customization opportunities
RHUB’s on-premise Web conferencing appliances are available in capacities that serve SMBs to global enterprises, and come with a one-year warranty for hardware and software. For a full listing of TurboMeeting appliances and specifications, visit www.rhubcom.com.
Web Conferencing and the Environment
Organizations today recognize the advantages of incorporating environmental and social responsibility into their business models. Integrating “green” thinking into their operations translates to environmental benefits, operating cost reductions, more productive and satisfied employees, and an improved bottom line. Web conferencing is inherently green. It offers significant environmental benefits by performing as a substitute for business travel and by facilitating telecommuting – both of which reduce energy consumption and greenhouse gas emissions.
About Monsoon Networks Inc.
Founded in 1989, Monsoon Networks Inc. ( http://www.monsoonnetworks.com ) enables companies to maximize profitability and productivity, by integrating information technology into all aspects of their business. Monsoon is the Authorized Canadian Distributor for the TurboMeeting and TurboSupport family of online collaboration appliances from RHUB Communications Inc.
About RHUB Communications
RHUB is a premier provider of on-premise Web conferencing, remote supportand remote access appliances, based on the Company’s TurboMeeting software, that meet the needs of any organization. The Company’s end users total over 8,000 in a variety of market segments including services, manufacturing, and government. RHUB’s on-premise Web conferencing appliances focus on criteria of the highest importance to users: ease-of-use, affordability, security, control, and reliability. RHUB’s breakthrough View-Only technology enables users of any platform to join meetings by a browser, requiring no download. With a small footprint, and power draw of only 4.5 watts, RHUB’s on-premise Web conferencing appliances are the perfect choice for organizations seeking to improve their environmental credentials. RHUB is privately-owned and headquartered in
All trademarks are the property of their respective owners.
CONTACT:
Larry Dorie
RHUB Communications
888-633-8155
pr@rhubcom.com
Judy Plummer
Liquid Communications Group
(831) 335-4937
judypr@sbcglobal.net
Persyst Development Corporation, of
Training is a critical element of the Company's customer support services. Persyst's customers - doctors, clinicians, and researchers - need timely, hands-on training to apply this sophisticated technology directly to patient care. The clinicians who use Persyst applications have hectic, unpredictable schedules. Remote online training, by Web conference, has proven to be the ideal solution.
Persyst uses RHUB Communications' on-premise TurboMeeting Web conferencing appliance for its Web conferencing needs. Persyst owns and operates the Web conferencing hardware and software, giving them complete control and security, and eliminating monthly fees. TurboMeeting enables flexible scheduling, and allows Persyst to tailor training sessions to the specific clinical applications needed.
"We evaluated a number of mainstream Web conference solutions, and some obscure ones, too," said Michael Guess, Chief Operating Officer at Persyst. "We chose RHUB's TurboMeeting because it is top-of-class in capability, expandability, cost-effectiveness, and ease-of-use. TurboMeeting was the clear choice from a broad range of very capable solutions."
Training and support is performed primarily in TurboMeeting's "Application Sharing" mode, where the Persyst software application is shared from Persyst's end, looking at the application from the clinician's end. This allows the Persyst trainer to demonstrate the application of various detection and analysis tools in a variety of clinical applications, using real-word examples from the world's leading Neuro Intensive Care and Epilepsy Monitoring Units.
TurboMeeting has several features that are fundamental to training support. It provides fast performance with high quality screen rendering. It accommodates varying screen sizes automatically, allows participants to share the mouse easily, and provides the ability to switch the active presenter (switch and share any participant's screen). TurboMeeting also offers quick and easy client installation, with a very small download size.
"Our primary consideration was to provide our customers with effective and efficient training on the Persyst software suite," added Mr. Guess. "TurboMeeting is used by our applications specialists at our Prescott office to conduct remote training every day, making TurboMeeting one of our most-used applications."
"The EEG trending and waveform screens are very detailed, and the compression used by TurboMeeting keeps the display looking clear, crisp, and readable," continued Mr. Guess. "The TurboMeeting client automatically accommodates users with differing screen resolutions. The utility of this cannot be overstated."
Persyst also uses TurboMeeting for installations, upgrades, and technical support, using the "Remote Support" mode. Remote Support greatly simplifies software installation for the customer. TurboMeeting can be used to transfer files to the remote system, allowing Persyst to install and configure their software quickly, with minimum interruption of the clinician's workflow.
TurboMeeting is clearly a cost-effective and efficient online training solution. It saves travel time and expense, and allows trainers to focus on helping clinicians. TurboMeeting also improves the efficiency and productivity of Persyst's clients, because they can get hands-on assistance and training at the point of need, when they need it-without having to describe a clinical question best related visually, and without having to wait.
"After using the RHUB TurboMeeting client to connect with hundreds of health care facilities around the world, we are extremely happy with the reliability, ease-of-use, and terrific Web-conferencing experience we are able to provide," said Mr. Guess. "Web conferencing and remote desktop support are mission-critical applications for our company. TurboMeeting meets these needs gracefully and without fuss."
For more details visit http://www.rhubcom.com
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